Customer service vs manufacturing essay

The result is unreliable if forecast in a long time horizon.

Difference between manufacturing and service operations pdf

To maintain good reputation of the hotel, management should to ensure that they are providing the best service with a good attitude to customers. In order to be cost-effective, the company will have internal phone calls whereby the employees may used it for working purposes and internal extranet where they employees and the managers may contact each other through webcam or mail. There are several types of hotel that have been recognized all around the world, such as budget hotels, apartment hotels, luxury hotels, resorts, and etc. For managers, financial information alone is insufficient for decision makings because it cannot assists in controlling and directing the operational activities of the firm manufacturing process. Hence, Total Quality Management can be used by several type of organization, it originated from the manufacturing sector and now it has been adapted for much organization such as schools, highway maintenance, and hotel management. Forecasting is important and cannot be neglected in all industries. It is important to note that mass production will continue only after the sales department has ascertained, certified and convinced the management that the new product will be able sell properly in the market and hence the returns will surpass its costs of production. It is reliable to use to predict few periods in the future. Literature Review The hospitality industry today has been recognized as a global industry. It can help to improve a hotel's efficiency and adds value to their performance and services with good facilities. Production flow design deals with integrating production capacity and technological deficiencies in the production process. All of them are equipped with modern amenities. Product design usually starts with conceptualization of ideas about the type of product to be created and its characteristics. Among the studies that have examined the relationship between perceived service quality and consumption emotions, Wong found that service quality in retail services was positively associated with emotional satisfaction. In studying phase, management confirm their results through comparison of before-and-after data while in acting phase, if the results are successful, new method will be standardized and relevant personnel will be communicated, training will also be implemented for the new method.

Weighted moving average is a forecast method that the value for a given time period is replaced by the weighted mean of that value and the values for some number of preceding time periods based on an artificially constructed time series.

These items give them a competitive advantage over other companies as well as being able to produce them for those that they produce them for. In many services, worker skill levels are low compared to those of manufacturing employees.

service operations examples

In conclusion, as customers' satisfaction is widely accepted, the market share of hotel industry will increase. Besides that, a well hotel quality let the Hotel Equatorial become more productive and profitable the services business.

Quality in manufacturing and service systems

These changes create new challenges and responsibilities for hotel industry in managing the workplace. This method is quite frequently used in hotel forecasting. Hence, Total Quality Management can be used by several type of organization, it originated from the manufacturing sector and now it has been adapted for much organization such as schools, highway maintenance, and hotel management. For example, there is an increasing complexity of modern technology, buildings and systems, rising employee expectations regarding the quality of working life and conditions, mounting customer demand for value-added services, and increasing governmental legislation to ensure health and safety as well as a growing pressure for reducing operational costs and improving competitiveness Alexander, Nowadays there is a focus of e-business, therefore as for hotel management, the online booking system through their website or check-in and check-out systems be done, Total Quality Management will be based on quality management from the customers' point of view. Therefore, marketers or would able to explain well and with confident to the customers. It refers to various procedures, stages and activities involved in development and production of new goods by an organization. Managers are also responsible for critical activities such as quality management and control, capacity planning, materials management, purchasing, and scheduling. Each of the process acts as an operation for the company. Forecasting Forecasting is the process of estimation about the future value of a variable of interest which actual outcome has not yet been know or observed. It is apparent that organizations need to use a TQM process and the critical success factors if they are to attain business quality Zairi It is a specific, high level plant that includes visions, objectives and goals of the organization. According to Ahmed Hassanien and Erwin Losekoot declared that most of the owners and operators of luxury hotels understood the importance of facilities that should be provided in hotel in order to meet consumers expectations and competition pressures, yet, that appears the problem in strategy planning with regard to facilities management in hospitality. Buy Cheap Product and Service Design in Operation Management Essay Introduction Product design refers to the process of generating and creating products that have never existed before.

It refers to various procedures, stages and activities involved in development and production of new goods by an organization. Weighted moving average method also has a more complicated calculation at each step of the procedure which may lead to intricate to manager in a forecast process.

Hotels will increase sales and their market shares by decreasing prices, expanding their distribution channels, launching promotional campaigns, and retaining their current customers Cravens, to compete with other competitors. It is reliable to use to predict few periods in the future.

Four major differences between manufacturing operations and service operations

Service performance can be adversely affected by many factors outside of manager's control, such as employee and customer attitudes. Moreover, it will always appear to lag behind either increases or decrease in the observed value or data since the forecast value for a period is a weighted average of the previous periods. There are splendid suites that can provide customers ultimate privacy. In order to be cost-effective, the company will have internal phone calls whereby the employees may used it for working purposes and internal extranet where they employees and the managers may contact each other through webcam or mail. Testing also helps detect any drawbacks, product weaknesses and other aspects of the product that may require further improvement and development. Hotel Equatorial Kuala Lumpur also provides professional conference facilities with the attentive backing of trained staff that attend to your individual meeting requirements. Having a high quality product and a demand for it from repeat customers will help to sustain level of sales and get more customers when they are recommended by those that they already sell to. Production System 2. The employees would do their best as they want to be the most outstanding employees. Thus, it would able to attract customers as customers will feel more confident with the hotel services. Managers are also responsible for critical activities such as quality management and control, capacity planning, materials management, purchasing, and scheduling. Hence, this method is not very useful as a medium-long range forecasting tool to predict the customer demand.

In studying phase, management confirm their results through comparison of before-and-after data while in acting phase, if the results are successful, new method will be standardized and relevant personnel will be communicated, training will also be implemented for the new method.

Therefore, marketers or would able to explain well and with confident to the customers.

Similarities between service and manufacturing

Standard of quality service will be stated clearly and will be well informed to all the employees from manager, marketing team to customer services team. They can also continue to provide products that are better than the competitor. Combining the flexibility and space options with the hotel's unique ambiance and suitable location, have made the hotel a top choice for businessmen and conference organizers. The reservation of room and consumption of room can provide extra information for the hotel manager to update the forecast. Hepple, Kipps and Thomson reviewed the existing literature for definitions of hospitality, and identified four characteristics of hospitality in its modern sense: a It is conferred by a host on a guest who is away from home. Concept Design This is where the conceptualized ideas are turned into a real physical product through manufacturing and operation processes. There are other classifications of hotels; however, most of them will fall into one of these or a combination of these. Quick Respond Other than marketing team Equatorial Hotel have customers service team whereby they will answer all the customers enquires and complains regarding hotel services. Weighted moving average is a forecast method that the value for a given time period is replaced by the weighted mean of that value and the values for some number of preceding time periods based on an artificially constructed time series. It is very suitable to use weighted moving average in a forecast when the data indicates a cyclical pattern around constant trend. Concept design often involves production of the new product in small quantities so as to avoid any wastage of resources in case the product proves unsuccessful or fails to meet the production targets and standards.

It might cause the hotel manager unable to obtain the forecast result on time.

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Quality and operation management